PlopPilot Support

Help with purchases, app access, and account questions.

Contact

Plop Pass Purchases

A Plop Pass is a one-use analysis pass. If an Apple purchase succeeds but the app does not unlock an analysis, include the date, approximate time, and device model in your support email. Do not include stool photos in support emails.

Verified Profile and Sync

Email verification is the first required step when the app opens. Enter an address you can access to receive a six-digit code; codes expire after 10 minutes. If the message does not arrive, check spam, confirm the address, wait a few minutes, and request a new code. If you entered the wrong address or cannot access it, choose Use a different email to clear the pending code and restart with another address.

Cross-device sync is optional and includes profile details, settings, and saved result metadata; it never uploads raw stool photos or payment credentials.

You can turn sync off, sign out, or delete the verified account from the Profile tab. Deleting the account removes the verified email, profile, sessions, and synced history from PlopPilot. Clearing local app data without first syncing or deleting the account does not delete a cloud copy.

Affiliate and Sponsored Links

Some recommended resources may be affiliate or sponsored links. Product links open external sites, and purchases or subscriptions are handled by those third parties. Check labels, ingredients, safety notes, and return policies before buying.

Medical Safety

PlopPilot is not medical advice. For blood, black or tarry stool, severe pain, fever, dehydration, dizziness, or persistent symptoms, contact a clinician or seek urgent care.

Privacy

Read the Privacy Policy.